Effective Date: 12 July 2026
Last Updated: 20 July 2026

EzzyPets, accessible through pets.ezzy.ph, is a pet-service booking platform powered by Ezzy.ph. EzzyPets connects customers and pet owners with independent pet-service vendors, providers, clinics, groomers, trainers, boarding facilities, and other professionals.

This Privacy Policy explains how EzzyPets collects, uses, stores, shares, and protects personal information when you access or use the platform.

EzzyPets intends to handle personal information in accordance with the Philippine Data Privacy Act of 2012, its Implementing Rules and Regulations, and applicable issuances of the National Privacy Commission. These rules require organizations handling personal data to observe privacy principles, protect data-subject rights, and implement appropriate security measures.

1. Information We May Collect
When you use EzzyPets, we may collect information such as:
Full name
Email address
Mobile number
Billing or payment-related details
Account login information
Address or general location
Booking information
Selected services, schedules, and providers
Information about your pet, such as name, type, breed, age, health requirements, or service preferences
Messages, reviews, complaints, and customer-support communications
Vendor or service-provider business details
Device information, browser type, IP address, cookies, and platform activity

Please avoid submitting unnecessary sensitive information through booking notes or contact forms.

2. How We Use Your Information
We may use your information to:
Create and manage your account
Process and confirm bookings
Facilitate payments and transaction records
Connect customers with selected vendors or service providers
Allow providers to fulfil requested services
Send booking confirmations, reminders, updates, and support messages
Respond to questions, disputes, complaints, and refund requests
Verify vendor or provider information
Detect fraud, misuse, security threats, or prohibited activity
Improve the platform, services, and user experience
Comply with legal, regulatory, accounting, or reporting obligations
Send promotional communications when you have provided consent or when otherwise permitted by law

A privacy notice should clearly explain what information is collected, how it is used, and why it is needed.

3. Information Shared with Vendors and Providers
When you make a booking, relevant information may be shared with the vendor or service provider you selected. This may include your:
Name and contact details
Booking date and schedule
Requested service
Pet information
Special instructions
Payment or booking status

Providers receive this information only as needed to communicate with you and perform the booked service.

Vendors and providers are independent businesses. They may have their own privacy practices and are responsible for how they collect or process information outside the EzzyPets platform.

4. Payments
Payments may be processed through third-party payment gateways or financial-service providers. EzzyPets may receive payment confirmations, transaction references, payment status, and limited billing information.

Full debit-card, credit-card, banking, or electronic-wallet credentials may be collected and processed directly by the payment provider according to its own privacy policy and security practices.

5. Platform-Only Role
EzzyPets and Ezzy.ph provide an online platform through which customers can discover, book, and pay for services offered by independent vendors and service providers.

EzzyPets and Ezzy.ph do not directly provide veterinary treatment, grooming, boarding, training, transportation, pet sitting, or other vendor services unless expressly stated.

To the fullest extent permitted by applicable law:
Vendors and providers are independently responsible for the quality, safety, legality, suitability, and delivery of their services.
Customers are responsible for providing accurate booking and pet information.
EzzyPets is not responsible for injuries, losses, damages, delays, cancellations, misconduct, negligence, disputes, or unsatisfactory services caused by a vendor, provider, customer, pet owner, or third party.
Any service-related disagreement is primarily between the customer and the vendor or provider involved.
EzzyPets may assist with communications or dispute handling but does not guarantee a particular resolution.

This limitation does not exclude any responsibility that cannot legally be excluded under applicable law.

6. Cookies and Similar Technologies
EzzyPets may use cookies and similar technologies to:
Keep users signed in
Remember preferences
Maintain booking sessions
Understand website usage
Improve performance
Detect suspicious activity
Support analytics and advertising

You may control cookies through your browser settings, although disabling certain cookies may affect platform functionality.

7. How We Share Information
We may share information with:
Your selected vendor or service provider
Payment processors
Website-hosting and cloud-service providers
Email, messaging, analytics, and technical-support providers
Professional advisers, auditors, insurers, or legal representatives
Government authorities, regulators, courts, or law-enforcement agencies when legally required
A successor or acquiring entity in connection with a merger, restructuring, financing, or transfer of the platform

We do not sell personal information for money.

Service providers handling information on our behalf are expected to use it only for authorized purposes and to apply appropriate safeguards.

8. Data Retention
We retain personal information only for as long as reasonably necessary to:
Provide the platform and complete bookings
Maintain financial and transaction records
Address disputes, refunds, complaints, or legal claims
Meet legal, tax, regulatory, and accounting requirements
Prevent fraud or platform misuse

Information that is no longer required may be deleted, anonymized, or securely disposed of.

9. Security
We use reasonable organizational, physical, and technical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, loss, or misuse.

However, no website, mobile platform, database, or internet transmission can be guaranteed to be completely secure. Users are responsible for keeping their passwords, verification codes, and account credentials confidential.

The National Privacy Commission expects entities handling personal data to implement appropriate organizational, physical, and technical security measures.

10. Your Privacy Rights
Subject to applicable law, you may have the right to:
Be informed about the collection and use of your information
Access personal information held about you
Request correction of inaccurate or incomplete information
Object to certain processing
Request deletion, blocking, or restriction where legally allowed
Withdraw consent for consent-based processing
Request data portability where applicable
File a complaint with the National Privacy Commission
Seek compensation for damage caused by unlawful processing where applicable

The National Privacy Commission recognizes these rights for individuals whose personal information is collected, stored, or processed.

Requests may be subject to identity verification and lawful record-retention requirements.

11. Children’s Privacy
EzzyPets is intended for use by adults who are legally capable of entering into bookings and payment transactions.

A parent or legal guardian must manage bookings involving a minor. We do not knowingly request children to create accounts or provide personal information without appropriate parental or guardian involvement.

12. Reviews, Photos, and Public Content
When you submit reviews, ratings, photographs, testimonials, or other public content, that information may be visible to other platform users.

Do not upload another person’s personal information or image without permission. Processing or sharing photographs and videos containing personal information must have a lawful basis and follow the principles of transparency, legitimate purpose, and proportionality.

13. Third-Party Websites
EzzyPets may contain links to vendor websites, social-media pages, payment providers, maps, or other third-party services.

EzzyPets is not responsible for the content, security, availability, or privacy practices of third-party websites. Users should review the applicable third party’s privacy policy before submitting information.

14. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in the platform, business operations, legal requirements, or privacy practices.

The updated version will be posted on pets.ezzy.ph with a revised “Last Updated” date. Material changes may also be communicated through the website, email, or account notification.

15. Contact Us
For privacy questions, access or correction requests, deletion requests, or complaints, contact:

EzzyPets – Powered by Ezzy.ph
Website: pets.ezzy.ph
Email: admin@ezzy.ph