Effective Date: August 4, 2026

Welcome to EZZYPETS, a pet services marketplace powered by ezzy.ph and owned and operated by EZZYTech IT Solutions.

This Refund & Cancellation Policy explains how cancellations, refunds, rescheduling, payment disputes, and pet service bookings are handled through the EZZYPETS Platform.

By booking a service through EZZYPETS, you acknowledge that you have read and agree to this Policy.

1. About This Policy

Independent Pet Service Providers

EZZYPETS serves solely as a technology marketplace connecting pet owners with independent pet service providers.

Each provider operates independently and may establish reasonable cancellation, refund, rescheduling, deposit, boarding, grooming, daycare, training, or veterinary appointment policies, provided they comply with applicable laws and the EZZYPETS Platform requirements.

2. Customer Cancellations

Before the Scheduled Service

Customers may request to cancel a booking before the scheduled service begins.

Refund eligibility depends on:

• The cancellation policy of the selected provider.
• The timing of the cancellation.
• Whether preparation or pet intake has already begun.
• Any non-refundable booking or reservation fees disclosed before confirmation.

Approved refunds will be processed using the original payment method where applicable.

3. Provider Cancellations

Cancellation by the Pet Service Provider

If an independent provider cancels a confirmed booking for reasons within their control, customers may be eligible for:

• A full refund where applicable.
• Assistance in finding another available pet service provider through EZZYPETS.
• Other remedies required by applicable law.

Repeated provider cancellations may result in suspension or removal from the Platform.

4. Rescheduling

Booking Changes

Customers and providers are encouraged to communicate promptly regarding requests to reschedule appointments.

Rescheduling is subject to:

• Provider availability.
• Mutual agreement between both parties.
• The provider’s published rescheduling policy.

Additional charges may apply if disclosed before confirmation.

5. Deposits and Advance Payments

Reservation Fees

Some providers may require deposits or advance payments to secure a booking.

Any deposit requirements, payment schedules, and refund conditions must be clearly disclosed before the booking is confirmed.

6. Pet Health and Safety

Accurate Pet Information

Customers are responsible for providing accurate information regarding their pet, including vaccination records where required, medical conditions, allergies, behavioral concerns, and special care instructions.

If inaccurate or incomplete information prevents the provider from safely delivering the requested service, refunds may be limited or unavailable in accordance with the provider’s published policy.

7. Emergency Situations

Health or Safety Concerns

If a provider determines that continuing a service may place a pet, customer, staff member, or other animals at risk, the provider may suspend or cancel the service where reasonably necessary.

Any applicable refunds or charges will be handled in accordance with the provider’s published policies and applicable law.

8. Payment Disputes

Dispute Resolution

If a customer believes a payment was processed incorrectly or a dispute arises regarding a booking, they should first contact the independent pet service provider.

If the issue cannot be resolved, customers may contact EZZYPETS for assistance. While we may facilitate communication, EZZYPETS does not guarantee a particular outcome and is not responsible for disputes between customers and independent providers.

9. Platform Service Fees

Marketplace Fee

EZZYPETS charges independent pet service providers a Platform Service Fee of 11% on completed transactions processed through the Platform.

The Platform Service Fee supports:

• Secure payment processing
• Platform maintenance
• Customer support
• Platform security
• Marketing initiatives
• Technology infrastructure
• Continuous improvements to the Platform

The Platform Service Fee is generally non-refundable except where required by applicable law.

10. Limitation of Responsibility

Marketplace Role

EZZYPETS facilitates bookings between customers and independent pet service providers but is not the provider of pet services offered through the Platform.

Refund decisions relating to completed services, grooming results, boarding, training outcomes, veterinary consultations, pet behavior, customer satisfaction, or other service-related matters primarily remain the responsibility of the independent provider, subject to applicable law.

11. Policy Updates

Changes

We may update this Refund & Cancellation Policy from time to time to reflect changes in our services, legal requirements, or business practices.

Updated versions become effective upon publication on EZZYPETS.

12. Contact Us

Questions

If you have any questions regarding this Refund & Cancellation Policy, please contact:

EZZYTech IT Solutions

Business Address:
GF, 9 Roli’s Arcade
La Salle Ave
Bacolod, 6100 Negros Occidental
Philippines

Email: admin@ezzy.ph

EZZYPETS is powered by ezzy.ph and serves solely as a technology marketplace connecting customers with independent pet service providers. Unless expressly stated otherwise, EZZYTech IT Solutions does not employ, manage, supervise, or control the independent providers offering services through the Platform.